Summary

• Having 5 years of Experience in Salesforce Development.
• Worked on Lightning Web Components, to deliver Custom UI and functionality attained in the Custom controller or by lightning web component remote objects.
• Design Generic lightning components and also worked with Lightning web components.
• Proficient in Salesforce modules such as Sales Cloud and Service Cloud, with advanced knowledge of Apex, Visualforce, and Lightning Web Components (LWC) for developing dynamic user interfaces and custom functionalities.
• Expertise in Apex programming, employing governor-friendly practices to handle bulk data operations, automate business logic, and build robust integrations with external systems.
• SFDC Administration, Web Services, user setup & management.
• Understanding of governor-friendly Apex programming techniques, workflow and approval processes, flows, Process Builder, scheduled Apex, batch Apex.
• Business process automation using Workflow Rules/Approval Process, data modeling reports and dashboards.
• Experience with third-party integrations such as Google Meet, Razorpay, RESTful APIs, SOAP APIs, and geocoding services to extend Salesforce functionality.
• Thorough knowledge in writing effective SOQL queries to retrieve accurate data to leverage OFFSET, Nested SOQL, relationships, etc., and intermediate knowledge of SOSL.

Technical Skills

• Salesforce Data Model
• Security Model
• Lightning web Component Development
• Apex Classes and Trigger
• Validation rules and workflow rules
• Process Automation
• User Setup & Management
• 3rd party integration: Geocoding Integration

Professional Experience

Service Project:
Primary Responsibilities:

• Implementation of a Salesforce Service project, focusing on enhancing customer support processes, case management, and service automation to improve customer satisfaction and efficiency.
• Designed and developed an electronic refund system within the Salesforce Service app to streamline refund processes.
• Utilized Lightning Web Components (LWC) to create a modern and responsive user interface, enhancing the user experience.
• Leveraged Salesforce Flow for process automation to reduce manual work and increase process efficiency.
• Implemented Site Pages to facilitate customer interactions and streamline the refund request process.
• Collaborated on the setup and customization of Email-to-Case and Web-to-Case functionalities, enabling seamless case creation from incoming emails and web submissions.
• Conducted troubleshooting and root cause analysis for issues related to Email-to-Case and Web-to-Case.
• Investigated cases where these features were not functioning as expected, identifying and addressing the underlying reasons for the discrepancies.
• Worked on API integrations to fetch order details and facilitate the creation of return orders. Conducted troubleshooting for APIs that were not functioning correctly, identifying and resolving issues affecting order processing.
• Managed Knowledge Articles within Salesforce to provide valuable resources for support agents.
• Developed and organized Knowledge Articles to improve case resolution times and enhance customer self-service capabilities.

 

Healthcare Project:
Primary Responsibilities:

• Developed object relationships to streamline data management and improve data accuracy.
• Automated processes using custom metadata, reducing manual effort and increasing efficiency.
• Implemented validation rules to maintain data integrity.
• Configured page layouts and record types for a user-friendly interface.
• Created Lightning Web Components (LWC) to enhance performance and user experience in healthcare applications.

 

Real Estate Project:
Primary Responsibilities:

• Designed a comprehensive user interface (UI) using Lightning Web Components, resulting in a modern and visually appealing application.
• Established sibling component relationships to improve data flow and user interactions.
• Integrated with third-party systems via REST API to enhance data quality and provide a more comprehensive real estate solution.

 

CPQ Project:
Primary Responsibilities:

• Played a key role in a CPQ project, specifically focusing on Quotes, Product Bundles, Product Configuration, Product Rules, Price Rules, Quote Documents, and Quote Templates.
• Configured Quote generation processes, ensuring accurate pricing and configurations.
• Developed custom Quote Templates for consistent and professional documentation.
• Worked on Product Bundles and Product Configuration to offer flexible & customizable product offerings.

 

Experience Cloud Project:
Primary Responsibilities:

• Designed and implemented a solution to generate documents and PDFs in Experience Cloud using Visualforce, Apex, and Lightning Web Components (LWC).
• Created Visualforce pages with dynamic content and integrated them into LWC for seamless document generation.
• Utilized Apex controllers to fetch and populate data dynamically in templates, ensuring personalized document creation for users.
• Automated the PDF generation process using the RenderAs="PDF" feature in Visualforce and optimized it for large-scale data handling.
• Developed a user-friendly LWC interface for customers to download generated documents directly from the Experience Cloud portal.
• Integrated Salesforce with Google Meet to schedule meetings directly from the portal, ensuring seamless communication and collaboration.
• Implemented Razorpay integration to process secure payments and manage transaction details for enhanced customer experience.
• Streamlined the integration of document generation and payment handling into workflows, enabling end-to-end automation for user interactions.

 

Sales Cloud Project:
Primary Responsibilities:

• Implemented Sales Cloud solutions to enhance lead and opportunity management for a global sales team.
• Designed and deployed customized Lightning Web Components (LWC) for intuitive account and opportunity tracking, improving sales rep productivity.
• Built advanced Apex classes and triggers for automated lead scoring, routing, and conversion.
• Synchronized customer data between Salesforce and external systems via REST API, providing a unified view of the sales pipeline and enhancing data accuracy.
• Created Price Books and Custom Products with multi-currency support, ensuring accurate pricing and currency-specific deals for global clients.
• Automated renewal tracking and upselling opportunities using Apex Batch Jobs, ensuring no missed opportunities for existing customer accounts.
• Utilized Territory Management to organize accounts and opportunities geographically and by industry, optimizing sales coverage and resource allocation.